問題分析與解決（英文版）一天版

課程大綱
Course Outline
問題分析與解決 | 技能訓練
Issue Analyze/Skill Training
-------能夠使你在最短的時間內交付工作成果
--Enable to Finish Work in Least Time
課程收益：
Benefits:
1從紛繁復雜的問題中迅速理清頭緒，找到核心和重點問題；
1 Find the core and focal point from the complicated problems
2培養(yǎng)分析問題的真正原因、解決問題的驗證能力；
2 Training the skill of analyze the root causes,problem solving
3能夠培養(yǎng)出事先預判有可能發(fā)生危險因素的能力；
3 Able to predict the possible thread
4有助于處理問題的確定性，減少嘗試性錯誤；
4 Helpful to solving problems,minimize trying mistakes
5能夠淋漓盡致地運用經驗，處理工作中的關鍵問題，提高決策的準確性。
5 Enable to use experiences fully ,solving the core problems,improve the accuracy of decision making
課程特色：
Feature:
1提供全程案例教學方式，使學習效果最大化，保證案例的經典性與可靠性。
1 Classical ,Reliable Case based teaching ,make most of the learning
2運用系統(tǒng)化方法傳授問題解決、決策制定流程，積極運用個案討論與演練來鞏固學習效果。
2 Systematic teaching problem solving,decision making procedure,strengthen the learning outcome by case performance and analyze
3導師能夠以嫻熟的技巧來引發(fā)學員的深度思考。
3 Initiate listener’s deep thinking by skilled tricks
4安排60%時間課堂練習，現(xiàn)場輔導，確保學員現(xiàn)場能夠掌握工具的應用。
4 60% exercise time in room,site instruction,ensure listeners master the application
學員對象：可以針對不同的學員對象加以調整與定制，也廣泛適用于各部門普通工作人員。
Target Group: Suitable for all dept stuff,could adjust subject according to listeners
標準課時：1天（6小時|天）
Lesson Period; 1 Day （6 hours/day)
主講人：文亮-常駐地-上海
Lecturer: Wenliang - Shanghai
課程大綱：
Course Outline:
O情景導入：
Leading In:
1學習地圖
1 Study Map
2課程收獲
2 Benefits
3發(fā)現(xiàn)問題解決問題的重要性
3 Importance of finding and solving problems
模塊一： 基本流程：從發(fā)現(xiàn)問題到解決策略
Module 1: Basic Procedure:From finding problem to solving measure
課前測試：如何對待“發(fā)現(xiàn)問題”這個課題的？目前是什么樣的認知狀態(tài)
Pre Test: How do you think of ‘finding problem’？
一 | 基本步驟
Basic Step
1發(fā)現(xiàn)問題|分類—2設定具體課題—3找出方案—4評價方案—5實施解決方案
1 Find problem/classify-2 Setting subject-3 find solution-4 evaluate -5 implementation
二 | 掌握問題
Grasp problem
1問題的本質就是“有了落差”
1 The nature of problem is ‘difference gap’
2問題分為3種類型：恢復原狀型 防范潛在型 追求理想型
2 Problems are classified to 3 mode: Restore,Prevent potential,Pursuing idea
3三種“問題類型”的變換關系
3 Transform relation of the the 3 mode problems
4課堂練習：如何分清三者之間的關系，如何轉換
4 Exercise : How to distinguish the relation of the 3 mode,how to switch
三 | 發(fā)現(xiàn)問題
Find Problem
1發(fā)現(xiàn)問題SCQA分析工具
SCQA Analyze tool
2課堂練習：實踐SCQA分析
Exercise: Practice SCQA Analyze 四 | 制定方案
Making Plan
1精確、具體、明確地說出本質課題
Accurate,Specific,Clear and definite say out the nature of the subject
2案例分析 推導結論
Case Analyze Guide and Instruct Conclusion
“課題設定”決定了解答的范圍
‘Subject Setting’ determine the answers
“是否該帶雨傘外出”不是本質性課題
‘Should we take a umbrella ‘is not the essence of the subject
關鍵在于設定出本質性課題
The key is on setting the the subject with essence
課題定義不同，想出的替代方案也迥然不同
If the definition of the subject is different,the coming up replace case will be totally different
解決問題的質量取決于課題定義（一定要切中問題的本質）
The efficiency of the solving problem is based on the definition of the subject(grasp the point of the essence by all means)
五 | 評價方案
Evaluate Case
1羅列所有解決策略
List all solving methods
2評價要求
Evaluation requirements
3怎么評價方案
How to evaluate the case
先打比重分
Grade the proportion score first
每個方案打分
Grade every case
各個方案得分* 各個指標的比重系數(shù)
Score every case*Proportion Coefficient of Every index
把各個方案各指標得分相加之和，就是該方案實際得分
Sum every case and index score,that’s the actual score
模塊二： 風險控制：從情境分析到過程控制
Module 2: Risk Control: From Scene Analyze to Procedure Control
導入話題：只要結果是好的，就一定是好決策嗎？
Leading in: Is it always a good decision when the result is good?
一 | 什么叫情境分析？
What is the scene analyze
1把“環(huán)境的不確定要素”帶入“解決問題”的作業(yè)過程
Take ’uncertainty of environment’ into ‘problem solving’ task procedure
3什么叫情境分析？
What is the scene analyze
預測幾種最可能發(fā)生的故事
Predict several possible story
把預先思考的“風險因素”植入故事中
Plant in the predict ‘risk elements ‘ into story
二 | 情境分析基本步驟
Scene Analyze Basic Steps
1收集所有風險因素---予以結構化
Collect all risk factor---structural them
2掌握風險重要度：風險矩陣（影響力+不確定性）
Master risk importance degree: Risk Matrix (Influence+Uncertainty)
3形成：環(huán)境腳本矩陣（須涵蓋所有因素）
Formation: Environment Script Matrix ( Include all factor)
4形成： 腳本|行動矩陣---進行風險評估
Formation: Script /Action Matrix ( Risk Evaluation)
5從所有方案中選出“最佳解決方案”
Select ‘The best solution’ from all case
模塊三： 基礎技能：從邏輯思考到模型工具
Module 3: Basic Skill : From Logic Thinking to Modeling Tool
1解決問題的核心能力---分析能力
Core skill of solving problems---Analyze skill

2案例分析:A（28歲，男性）在一家工具機械廠
Case Analyze: A （Age 28.Male) working in a tool modeling factory
3分析的本質 分析--拆解MECE
Essence of Analyze Analyze--Unpack MECE
4成熟的架構模型：3C 4P 5力 6個7S
Mature Frame Model
1095375101600課程回顧：

文亮老師的其它課程