問(wèn)題分析與解決（英文版）一天版

課程大綱
Course Outline
問(wèn)題分析與解決 | 技能訓(xùn)練
Issue Analyze/Skill Training
-------能夠使你在最短的時(shí)間內(nèi)交付工作成果
--Enable to Finish Work in Least Time
課程收益：
Benefits:
1從紛繁復(fù)雜的問(wèn)題中迅速理清頭緒，找到核心和重點(diǎn)問(wèn)題；
1 Find the core and focal point from the complicated problems
2培養(yǎng)分析問(wèn)題的真正原因、解決問(wèn)題的驗(yàn)證能力；
2 Training the skill of analyze the root causes,problem solving
3能夠培養(yǎng)出事先預(yù)判有可能發(fā)生危險(xiǎn)因素的能力；
3 Able to predict the possible thread
4有助于處理問(wèn)題的確定性，減少嘗試性錯(cuò)誤；
4 Helpful to solving problems,minimize trying mistakes
5能夠淋漓盡致地運(yùn)用經(jīng)驗(yàn)，處理工作中的關(guān)鍵問(wèn)題，提高決策的準(zhǔn)確性。
5 Enable to use experiences fully ,solving the core problems,improve the accuracy of decision making
課程特色：
Feature:
1提供全程案例教學(xué)方式，使學(xué)習(xí)效果最大化，保證案例的經(jīng)典性與可靠性。
1 Classical ,Reliable Case based teaching ,make most of the learning
2運(yùn)用系統(tǒng)化方法傳授問(wèn)題解決、決策制定流程，積極運(yùn)用個(gè)案討論與演練來(lái)鞏固學(xué)習(xí)效果。
2 Systematic teaching problem solving,decision making procedure,strengthen the learning outcome by case performance and analyze
3導(dǎo)師能夠以嫻熟的技巧來(lái)引發(fā)學(xué)員的深度思考。
3 Initiate listener’s deep thinking by skilled tricks
4安排60%時(shí)間課堂練習(xí)，現(xiàn)場(chǎng)輔導(dǎo)，確保學(xué)員現(xiàn)場(chǎng)能夠掌握工具的應(yīng)用。
4 60% exercise time in room,site instruction,ensure listeners master the application
學(xué)員對(duì)象：可以針對(duì)不同的學(xué)員對(duì)象加以調(diào)整與定制，也廣泛適用于各部門普通工作人員。
Target Group: Suitable for all dept stuff,could adjust subject according to listeners
標(biāo)準(zhǔn)課時(shí)：1天（6小時(shí)|天）
Lesson Period; 1 Day （6 hours/day)
主講人：文亮-常駐地-上海
Lecturer: Wenliang - Shanghai
課程大綱：
Course Outline:
O情景導(dǎo)入：
Leading In:
1學(xué)習(xí)地圖
1 Study Map
2課程收獲
2 Benefits
3發(fā)現(xiàn)問(wèn)題解決問(wèn)題的重要性
3 Importance of finding and solving problems
模塊一： 基本流程：從發(fā)現(xiàn)問(wèn)題到解決策略
Module 1: Basic Procedure:From finding problem to solving measure
課前測(cè)試：如何對(duì)待“發(fā)現(xiàn)問(wèn)題”這個(gè)課題的？目前是什么樣的認(rèn)知狀態(tài)
Pre Test: How do you think of ‘finding problem’？
一 | 基本步驟
Basic Step
1發(fā)現(xiàn)問(wèn)題|分類—2設(shè)定具體課題—3找出方案—4評(píng)價(jià)方案—5實(shí)施解決方案
1 Find problem/classify-2 Setting subject-3 find solution-4 evaluate -5 implementation
二 | 掌握問(wèn)題
Grasp problem
1問(wèn)題的本質(zhì)就是“有了落差”
1 The nature of problem is ‘difference gap’
2問(wèn)題分為3種類型：恢復(fù)原狀型 防范潛在型 追求理想型
2 Problems are classified to 3 mode: Restore,Prevent potential,Pursuing idea
3三種“問(wèn)題類型”的變換關(guān)系
3 Transform relation of the the 3 mode problems
4課堂練習(xí)：如何分清三者之間的關(guān)系，如何轉(zhuǎn)換
4 Exercise : How to distinguish the relation of the 3 mode,how to switch
三 | 發(fā)現(xiàn)問(wèn)題
Find Problem
1發(fā)現(xiàn)問(wèn)題SCQA分析工具
SCQA Analyze tool
2課堂練習(xí)：實(shí)踐SCQA分析
Exercise: Practice SCQA Analyze 四 | 制定方案
Making Plan
1精確、具體、明確地說(shuō)出本質(zhì)課題
Accurate,Specific,Clear and definite say out the nature of the subject
2案例分析 推導(dǎo)結(jié)論
Case Analyze Guide and Instruct Conclusion
“課題設(shè)定”決定了解答的范圍
‘Subject Setting’ determine the answers
“是否該帶雨傘外出”不是本質(zhì)性課題
‘Should we take a umbrella ‘is not the essence of the subject
關(guān)鍵在于設(shè)定出本質(zhì)性課題
The key is on setting the the subject with essence
課題定義不同，想出的替代方案也迥然不同
If the definition of the subject is different,the coming up replace case will be totally different
解決問(wèn)題的質(zhì)量取決于課題定義（一定要切中問(wèn)題的本質(zhì)）
The efficiency of the solving problem is based on the definition of the subject(grasp the point of the essence by all means)
五 | 評(píng)價(jià)方案
Evaluate Case
1羅列所有解決策略
List all solving methods
2評(píng)價(jià)要求
Evaluation requirements
3怎么評(píng)價(jià)方案
How to evaluate the case
先打比重分
Grade the proportion score first
每個(gè)方案打分
Grade every case
各個(gè)方案得分* 各個(gè)指標(biāo)的比重系數(shù)
Score every case*Proportion Coefficient of Every index
把各個(gè)方案各指標(biāo)得分相加之和，就是該方案實(shí)際得分
Sum every case and index score,that’s the actual score
模塊二： 風(fēng)險(xiǎn)控制：從情境分析到過(guò)程控制
Module 2: Risk Control: From Scene Analyze to Procedure Control
導(dǎo)入話題：只要結(jié)果是好的，就一定是好決策嗎？
Leading in: Is it always a good decision when the result is good?
一 | 什么叫情境分析？
What is the scene analyze
1把“環(huán)境的不確定要素”帶入“解決問(wèn)題”的作業(yè)過(guò)程
Take ’uncertainty of environment’ into ‘problem solving’ task procedure
3什么叫情境分析？
What is the scene analyze
預(yù)測(cè)幾種最可能發(fā)生的故事
Predict several possible story
把預(yù)先思考的“風(fēng)險(xiǎn)因素”植入故事中
Plant in the predict ‘risk elements ‘ into story
二 | 情境分析基本步驟
Scene Analyze Basic Steps
1收集所有風(fēng)險(xiǎn)因素---予以結(jié)構(gòu)化
Collect all risk factor---structural them
2掌握風(fēng)險(xiǎn)重要度：風(fēng)險(xiǎn)矩陣（影響力+不確定性）
Master risk importance degree: Risk Matrix (Influence+Uncertainty)
3形成：環(huán)境腳本矩陣（須涵蓋所有因素）
Formation: Environment Script Matrix ( Include all factor)
4形成： 腳本|行動(dòng)矩陣---進(jìn)行風(fēng)險(xiǎn)評(píng)估
Formation: Script /Action Matrix ( Risk Evaluation)
5從所有方案中選出“最佳解決方案”
Select ‘The best solution’ from all case
模塊三： 基礎(chǔ)技能：從邏輯思考到模型工具
Module 3: Basic Skill : From Logic Thinking to Modeling Tool
1解決問(wèn)題的核心能力---分析能力
Core skill of solving problems---Analyze skill

2案例分析:A（28歲，男性）在一家工具機(jī)械廠
Case Analyze: A （Age 28.Male) working in a tool modeling factory
3分析的本質(zhì) 分析--拆解MECE
Essence of Analyze Analyze--Unpack MECE
4成熟的架構(gòu)模型：3C 4P 5力 6個(gè)7S
Mature Frame Model
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