福特汽車公司8D分析 DOC-37P
緒 論 歡迎來到8D（8 Disciplines）課程，福特汽車公司使用8D作為問題解決的方法（見QS-9000要求之4.14.1.1）。當福特的供方具有零件或過程的問題時，福特要求供方完成8D過程以確定根本原因并實施糾正措施。
背景： 什么是8D？
D0：為8D過程做準備
D1：成立小組
D2：問題的描述
D3：確定臨時糾正措施（ICA）的開發(fā)
D4：確定和驗證根本原因和遺漏點
D5：確定和驗證針對根本原因和遺漏點的永久性糾正措施（PCA）
D6：實施和確認PCA
D7：防止再發(fā)生
D8：承認小組及個人的貢獻

8D報告示例
Supplier A
8D Concern Analysis Report
CONCERN NO:
0X0000 CONCERN TITLE:
Mislabel 483 CA/AA DATE OPENED:
11/22/00 ASSIGNED TO:
QR Team
(2) Describe Concern:
Parts are labeled as 0X00-7D483-CA (Style C), parts are actually 0X00-7D483-AA (Style A).
Return authorization 0X0011-00
Need to certify next 4 shipments PRODUCT LINE:
0X00 PRODUCT NAME:
Snap ring
(1) Team Members
Mike Paulson, Joan Huber, John DeCarlo, Denise Roxbury, Amy Bloom, Louis Keller, Michelle Fargo, Justine Williams
(3) Define and Verify Containment Actions:
Checked inventory 11/22/00 for mislabeled totes, 4 pallets found, all marked correctly.
Quality Alert issued 11/22/00.
Joan Huber in to Livonia to relabel parts 11/28/00 – no need to return parts. There were 39 totes to relabel.
(4) Define Root Causes:
Shipping department has put several new employees on all shifts, inexperienced packers used incorrect labels.
(If additional analysis is required indicate completion dates) Completion Date:

(5) % Contribution
(each cause)
100%
(6) Implement Corrective Actions:
Conducted meeting with managers and supervisors 11/29/00 to inform them of the issues discussed during the Livonia visit. Materials Manager conducted a meeting 11/30/00 with each shift of packers to retrain them on correct labeling and packaging. They were informed that any further problems with incorrect packaging will result in disciplinary action.
(7) Preventative Actions:
Purchasing paperwork holders that will be hooked on the front of the pallets and tubs for easier identification. Holders to be delivered weeks of 12/12/00.
REPORTED BY:
Joan Huber DATE:
12/12/00 Concurrence:
Supervisor DATE:
(8) Congratulate your team q:\Customer Corrective Action Reports\8D Blank Form.xls
供方的8D報告必須回答下列問題
問題是什么? (D2)
問題如何解決? (D3至D6)
將來該問題如何預防? (D7)
顧客將通過確認8D報告來決定這些問題是否已經回答：
對零件的知識進行了充分論證。
完全確定了根本原因并聚焦于該原因。
• 遺漏點已經被識別。
• 確定與根本相匹配的糾正措施。
糾正措施計劃的驗證已經被確定。orrection
• 包括了實施糾正措施的時間計劃。
• 有證據顯示供方將把糾正措施納入整個系統(tǒng)。
8D的好處
福特汽車公司8D分析 DOC-37P