Employee Satisfaction Surveys(ppt)
Employee Satisfaction Surveys
Lynn Maki
Director Support Services
Computers Unlimited
Computers Unlimited Employees
Employee Satisfaction Surveys
What is an employee satisfaction survey?
What are the elements of a good employee satisfaction survey?
How do you interpret the feedback?
How do you develop and maintain good action plans?

Pizza?
For our treat today, we are suggesting we go out for pizza.
Strongly agree
Agree
Disagree
Strongly disagree
Pizza?
3 marked Strongly Agree (30%)
5 marked Agree (50%)
0 marked Disagree (0%)
2 marked Strongly Disagree (20%)

Pizza?
Comments
I just had pizza last night but it would be okay with me
Sounds great, but how about Pizza Hut instead of Dominos this time
All we ever do around here is pizza. Doesn’t management realize that we might like something else for a change? Our sales and marketing stinks and this is just another example of not knowing what to do to please people. My pc needs to be upgraded and I hate my chair.
Employee Satisfaction Surveys


Life is not fair

Your company is not a democracy

What is an employee satisfaction survey?
A tool to measure
morale
employee views and satisfaction with management and the company in general
problem areas
departmental interactions

Why do employee satisfaction surveys?
Just to say you did it
you sense a problem and need input
you have turmoil and want to get to the bottom of it
opportunity for input

Building an employee satisfaction survey
Process
anonymity


www.infopoll.com
Building an employee satisfaction survey
Content
the company
direct management
senior management
within department
across departments
tools

Building an employee satisfaction survey
Tips
don’t repeat yourself
examples:
don’t contradict yourself
examples:
don’t ask 2 questions in one
examples:
be sure to allow employees not to answer a question if they feel it is not applicable

Building an employee satisfaction survey
Overall
Overall, how would you rate the company as a place to work compared with other companies for which you have worked
one of the best
above average
average
below average
one of the worst
The company as a whole is well managed
I am proud to work at the company

Building an employee satisfaction survey
Evaluation Scales
4- strongly agree
3 - somewhat agree
2 - somewhat disagree
1 - strongly disagree
not Applicable


‘neither agree nor disagree’
Building an employee satisfaction survey
Evaluation Scales
not Applicable
strongly agree
agree
disagree
strongly disagree

Building an employee satisfaction survey
Comment s
Please share what you like within the company

Please give any comments on how the company can be improved


Anything else?


Sharing Results
Numeric values: can be compared year-to-year
Comment based: publish summaries and action plans and compare year-to-year

Combination of both numeric and comment based


Interpreting Results
Publishing employee comments
Contradictions
Reading between the lines
Recurring issues
Balancing numeric data with comments
Getting more information
What about those items you cannot or are not willing to change?

Action Plans
Document
Publish
Review
Re-publish
Review
Summarize previous years’ plans as you conduct the next year’s survey
Employee Satisfaction Surveys


Life is not fair

Your company is not a democracy


Employee Satisfaction Surveys(ppt)