理解戰(zhàn)略環(huán)境：內(nèi)部分析(ppt)
Understanding the Strategic Management Internal Audit:
理解戰(zhàn)略環(huán)境：
內(nèi)部分析

Comprehensive Strategic Management Model 綜合戰(zhàn)略管理模型
Internal Assessment 內(nèi)部分析
Internal Strategic Management Audit
內(nèi)部戰(zhàn)略管理分析
Functional areas of the business公司的職能部門
Focuses on developing objectives and strategies to capitalize on internal strengths and overcome weaknesses
關(guān)注目標(biāo)的確立和戰(zhàn)略的制定，以利用內(nèi)部優(yōu)勢(shì)，克服劣勢(shì)
Internal Assessment內(nèi)部分析
Distinctive Competencies
專有能力

strengths that cannot be easily matched or imitated by competitors
不容易為競(jìng)爭(zhēng)對(duì)手比較或模仿的優(yōu)勢(shì)
building competitive advantage involves taking advantage of distinctive competencies
建立競(jìng)爭(zhēng)優(yōu)勢(shì)涉及對(duì)專有能力的利用
strategies to improve on a firm’s weaknesses and turn to strengths
克服公司的劣勢(shì)，將其轉(zhuǎn)換為優(yōu)勢(shì)的戰(zhàn)略
Internal Assessment 內(nèi)部分析
Internal Audit內(nèi)部分析
Gather & integrate information from:
從下列收集和綜合信息：
Management管理部門
Marketing營銷部門
Finance/accounting財(cái)務(wù)/財(cái)會(huì)
Production/operations 生產(chǎn)/運(yùn)作部門
Research & development研發(fā)部門
Management information systems etc…管理信息系統(tǒng)等
Internal Assessment內(nèi)部分析
Internal Audit內(nèi)部分析
Involvement an internal strategic-management audit assists understanding nature and effect of decisions in all functional business areas
包含有一個(gè)內(nèi)部戰(zhàn)略管理的分析有助于理解所有職能領(lǐng)域的決策的性質(zhì)和影響

Internal Assessment內(nèi)部分析
Integrating Strategy and Culture
總體戰(zhàn)略和文化（P141）
Organizational Culture –企業(yè)文化
Pattern of behavior developed by an organization as it learns to cope with problem of external adaptation and internal integration…
is valid and taught to members
企業(yè)在學(xué)會(huì)對(duì)外適應(yīng)環(huán)境，對(duì)內(nèi)實(shí)現(xiàn)一體化的過程中形成的行為方式…
行之有效并傳授給成員

Internal Assessment內(nèi)部分析
Organizational Culture組織文化（P142）

Resistant to change 抵抗變革
May represent a strength or weakness
可能代表一種優(yōu)勢(shì)或劣勢(shì)
Cultural products include:文化產(chǎn)品包括：
Values, beliefs, rites, rituals,
ceremonies, myths, stories, legends, sagas, language, symbols, leaders
價(jià)值、信仰、習(xí)俗、儀式、典禮、神 話、傳說、傳奇、語言、符號(hào)、領(lǐng)導(dǎo)
Internal Assessment內(nèi)部分析
Organizational Culture企業(yè)文化
Can reduce impacts of strategic management:
能降低戰(zhàn)略管理的影響：
Miss changes in environment because blinkered by strongly held beliefs
由于強(qiáng)烈的狹隘的信仰而失去對(duì)環(huán)境變化的反應(yīng)
When a culture effective, natural tendency to continue with it, even in times of major strategic change
一種文化一旦實(shí)施，自然趨勢(shì)會(huì)使之繼續(xù)，即使是在重要的戰(zhàn)略變革的時(shí)候也是如此
Exercise 1 練習(xí)1
What is the organisational culture at your workplace?
你工作場(chǎng)所的企業(yè)文化是什么？
How as it relevant to strategic management?
它與戰(zhàn)略管理的關(guān)系怎樣？
Share 1 example from each group with the class
每一小組與全班分享一個(gè)例子
Internal Assessment內(nèi)部分析
Traditional management functions傳統(tǒng)的管理功能（P147）
Planning 規(guī)劃
Organizing 組織
Motivating 激勵(lì)
Staffing 人員配備
Controlling 控制
New leadership functions 新的領(lǐng)導(dǎo)功能
Coordinating 協(xié)調(diào)
Strategic leadership 戰(zhàn)略領(lǐng)導(dǎo)
Steward, resource, coach, mentor 服務(wù)員、資源、教練、導(dǎo)師
Any others? 還有其它嗎？

Exercise 2 練習(xí)2
Which management functions are well done at your workplace? Why?在你的工作場(chǎng)所哪些管理功能做得好？為什么？
How does this effect strategic development and management?它們是如何影響戰(zhàn)略的發(fā)展和管理的？
Which are done least well & why?
哪些做得最不好，為什么？
Again share your best example with the class
與同學(xué)分享你最好的案例
Internal Assessment 內(nèi)部分析
Management Audit Checklist管理分析清單
Are company objectives and goals measurable and well communicated? 公司的總目標(biāo)與子目標(biāo)是否可以衡量的并且是充分溝通的？
Do managers at all hierarchical levels plan effectively?
所有層次上的經(jīng)理們是否都做到計(jì)劃有效？
Do managers delegate authority well?
經(jīng)理們的授權(quán)是否做得很好？
Is the organization’s structure appropriate?
組織結(jié)構(gòu)合適么？
How do you rate/measure management effectiveness? Are job descriptions and job specifications clear? 你是怎樣衡量管理效率的？工作描述和規(guī)范是否清晰？
Is employee morale high? 雇員士氣是否高昂？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Marketing 營銷
Customer analysis 客戶分析
Selling products/services 銷售產(chǎn)品/服務(wù)
Product and service planning 產(chǎn)品和服務(wù)計(jì)劃
Pricing 定價(jià)
Distribution 分銷
Marketing research 市場(chǎng)調(diào)研
Opportunity analysis 機(jī)會(huì)分析
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Marketing Audit Checklist營銷分析檢查清單
Are markets segmented effectively?市場(chǎng)是否有效細(xì)分？
Is the organization positioned well among competitors?
在競(jìng)爭(zhēng)者之間組織定位是否明確？
Is the market share increasing? 市場(chǎng)份額是否在增加？
Are present channels of distribution reliable and cost effective?
目前分銷渠道是否可靠？有成本效率么？
Is there an effective sales force?
是否擁有有效銷售力量？
Again, how do you measure it?
另外，你怎樣衡量這些？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Marketing Audit Checklist營銷分析檢查清單
Is there market research?有市場(chǎng)調(diào)研么？
Are product quality and customer service good?
產(chǎn)品質(zhì)量和客戶服務(wù)好不好？
Are products/services priced appropriately?
產(chǎn)品/服務(wù)定價(jià)是否合適？
Is there an effective promotion, advertising, and publicity strategy?
是否有有效的促銷、廣告和公關(guān)戰(zhàn)略？

Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Marketing Audit Checklist
營銷分析檢查清單
Are marketing planning and budgeting effective?
營銷計(jì)劃和預(yù)算是否有效？
Do marketing managers have adequate experience and training?營銷經(jīng)理有足夠的經(jīng)驗(yàn)和培訓(xùn)么？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Finance/Accounting
財(cái)務(wù)/會(huì)計(jì)
Investment decision (Capital budgeting) 投資決策（資本預(yù)算）
Financing decision 融資決策
Dividend decision 股利決策
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Finance/Accounting Audit Checklist
財(cái)務(wù)/會(huì)計(jì)分析檢查清單
Can the business raise short-term capital?
企業(yè)是否能夠籌集短期資本？
Can the business raise long-term capital?
企業(yè)是否能夠籌集長期資本？
Does the business have sufficient working capital?
企業(yè)是否擁有足夠的營運(yùn)資本？
Are budgeting procedures effective?
預(yù)算過程是否有效？
Are the accounting tools satisfactory?
會(huì)計(jì)工具是否滿意？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Finance/Accounting Audit Checklist
財(cái)務(wù)/會(huì)計(jì)分析檢查清單
Are dividend payout policies reasonable?
股利支付政策是否合理？
Does the business have good relations with its investors and shareholders?
公司是否與其投資人和股東關(guān)系良好？
Are financial managers experienced and well trained?
財(cái)務(wù)經(jīng)理是否經(jīng)驗(yàn)豐富，且訓(xùn)練有素？
How do you assess governance and stakeholder as well as shareholder accountability?
你是如何評(píng)估監(jiān)管、利益相關(guān)者和股東的責(zé)任心的？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Production/Operations
生產(chǎn)/運(yùn)營

Process 流程
Capacity 能力
Inventory 庫存
Workforce 勞動(dòng)力
Quality 質(zhì)量
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Production/Operations Audit Checklist
生產(chǎn)/運(yùn)營分析檢查清單
Are suppliers of raw materials, parts, and subassemblies reliable and reasonable?
原材料、配件、部件的供應(yīng)商是否合理可靠？
Are facilities, equipment, machinery, and offices in good condition?
設(shè)施、設(shè)備、機(jī)器和辦公室是否條件良好？
Are inventory-control policies and procedures effective?
庫存-控制政策和步驟是否有效？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Production/Operations Audit Checklist
生產(chǎn)/運(yùn)營分析檢查清單
Are quality-control policies and procedures effective?
質(zhì)量-控制政策和步驟是否有效
Are facilities, resources, and markets strategically located?
設(shè)施、資源和市場(chǎng)是否得到戰(zhàn)略性定位？
Does the business have technological competencies?
企業(yè)是否擁有技術(shù)能力？
Again, who measures, what & how?
另外，誰來評(píng)估，為什么？如何？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Research & Development
研究開發(fā)
Development of new products before competition
競(jìng)爭(zhēng)前開發(fā)新產(chǎn)品
Improving product quality
提高產(chǎn)品質(zhì)量
Improving manufacturing processes to reduce costs
提高制造流程以降低成本
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Computer Information Systems
計(jì)算機(jī)信息系統(tǒng)
Information Systems 信息系統(tǒng)
CIO/CTO 首席信息官/首席技術(shù)官
Security 安全
User-friendly 用戶友好
E-commerce 電子商務(wù)
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Computer Information Systems Audit Checklist
計(jì)算機(jī)信息系統(tǒng)分析檢查清單

Do all managers in the firm use information system to make decisions?
企業(yè)中的經(jīng)理人員是否運(yùn)用信息系統(tǒng)決策？
Is there a chief information officer or director of information systems position in the firm?
企業(yè)中是否有首席信息官的位置？
Are data in the information system updated regularly?
信息系統(tǒng)中的數(shù)據(jù)是否經(jīng)常更新？

Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Computer Information Systems
Audit Checklist
計(jì)算機(jī)信息系統(tǒng)分析檢查清單
Do managers from all functional areas contribute input to the information system?
公司中各職能領(lǐng)域的經(jīng)理是否都對(duì)信息系統(tǒng)進(jìn)行信息輸入？
Are strategists familiar with the information systems of competitors?
戰(zhàn)略家是否熟悉競(jìng)爭(zhēng)對(duì)手的信息系統(tǒng)？
Internal Assessment- Business Functions 內(nèi)部分析--企業(yè)職能
Computer Information Systems
Audit Checklist
計(jì)算機(jī)信息系統(tǒng)分析檢查清單
Is the information system user-friendly?
信息系統(tǒng)是否用戶友好？
Do all users of the information system understand the competitive advantages that information can provide?
是否所有的信息系統(tǒng)使用者都能夠理解哪些競(jìng)爭(zhēng)優(yōu)勢(shì)可以由信息提供？
Is the IT system being continuously improved?
IT系統(tǒng)是否不斷升級(jí)？
Exercise 3 練習(xí)3
Is the internal audit process in your workplace effective?
你的工作場(chǎng)所的內(nèi)部分析過程是否有效？
How could it be augmented?
它是如何提高的？
Share your general conclusions & recommendations with the class
與全班共享你的結(jié)論和建議。

理解戰(zhàn)略環(huán)境：內(nèi)部分析(ppt)